Support
Our extremely committed team provides assistance in all terms with assistance through Phone, E-Mail, Internet, website visit and via Video Conferencing.
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SUPPORT
We have dedicated team for inside and outside support We provide support via eMail, Phone, Internet, video Conferencing and through onsite visit.
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UPGRADING AND ENHANCEMENTS
+ Regular upgrades and enhancements in current product.
+ ‘Parameterization’ and other client specific configurations to stay abreast of unique corporate needs that may arise from time to time.
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REMOTE SUPPORT (TELEPHONIC AND/OR EMAIL)
Providing customer with the facility of either Telephonic or Remote Electronic Support or both.
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LIVE INTERNET SUPPORT
+ Live Data Monitoring through Virtual Networks or Desktop Sharing tools.
+ Enhancing the clients ERP rendition as a result of such monitoring.
+ Perform debugging activity or apply software patches to ensure that all computer programs behave immaculately and the ERP remains shipshape.
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DIRECT CONTACT SUPPORT
Technical experts of PCSOFT shall be available to provide assistance to the client both onsite and off-site.